LarsonMath.com Tech Support Contact Form

Complete and submit the following form to receive help with your LarsonMath.com technical issues.

Help us help you!

Once you've completed the form below, you will receive a response during scheduled tech support hours (Monday - Friday, 8 a.m. - 5 p.m., EST). We may ask you for further information or request additional action by you in order to diagnose the problem. Please be sure to answer all questions when responding back to us. This is the best way to ensure a timely resolution to your software issue!

If your question involves how to use some portion of the Classroom Management System or student program, please see the Teacher's Resouce Guide or Help menu within the Classroom Management System. The Frequently Asked Questions sections of this support site also contain directions to many common how-to questions. You can access them using the menu above. The form below should only be used for questions regarding unexpected programmatic behavior, such as error messages.

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Issue Details
1.	How often does this issue occur when using the program?
	Everytime Frequently Occasionally Infrequently
2.	Do you receive an error message?	Yes No
	If yes, please provide the exact text of the message:
3.	Did the program work previously on the affected computer(s)?	Yes No
4.	Has your system been upgraded/changed in the past 1-3 months?
	Hardware updates/changes:	Yes No
	If yes, please describe the update or change:
	Software updates/changes: This includes changes to your operating system.	Yes No
	If yes, please describe the update or change:
5.	Did you restart your computer after the issue first occurred?	Yes No
6.	Did you review the system requirements and browser settings?	Yes No
7.	Are you using the browser provided by your Internet Service Provider (AOL, MSN)?	Yes No Don't know
8.	Have you cleared the cache and deleted all cookies?	Yes No
9.	Do you connect to the Internet through a proxy?	Yes No Don't know